Refund policy

The Buyer has the right to withdraw from the purchase within 14 calendar days from the date of receiving the goods. The right of withdrawal does not apply if the Buyer is a legal entity.

To exercise the 14-day right of withdrawal, the goods may only be used for their intended purpose. The consumer is responsible for maintaining the quality and safety of the goods during the withdrawal period. If the goods have been used improperly or damaged, handled negligently, or used contrary to the provided instructions, or if the original packaging has been lost, significantly damaged, opened, or the product has already been used, Lindore has the right to reduce the amount refunded according to the decrease in the value of the goods.

To exercise the right of withdrawal, you must submit a withdrawal form by sending it to kalnabeles@inbox.lv within 14 days of receiving the goods.

The Buyer is responsible for the cost of returning the goods, except in cases where the reason for the return is that the goods do not correspond to the order, for example, if an incorrect or damaged product has been received.

The Buyer must return the goods to Lindore without undue delay, but no later than 14 days after submitting the notice of withdrawal. After receiving the returned goods, Lindore will refund all payments received from the Buyer under the distance contract without undue delay and no later than 14 days.

To qualify for the 60-day money-back guarantee:

1. Use the eyelash serum every day without interruption for 60 days.

2. Take a clear “before” photo on the day you start using the serum, before the first application, and another photo after 60 days of use.

Send us an email at **[lindorebeaute@lindore.eu](mailto:lindorebeaute@lindore.eu)** with your order number in the subject line, along with your dated before-and-after photos and your refund request.

Please note:

- This refund applies only once per product. If you have ordered multiple units, any unused products must be returned in their original, sealed condition to receive a full refund.
- Refunds will only be issued to the original payment method.
- This guarantee applies only to purchases made directly through our official LINDORE online store.
- The request must be submitted within 60 days of the purchase date.
- LINDORE reserves the right to refuse a refund if we have reason to believe that the guarantee is being abused or used fraudulently.

Please allow 3 business days for your request to be processed. You will receive an email once your request has been processed.

For additional information, please refer to our Terms and Conditions.

Lindore has the right to withhold the refund until the goods have been received back or the Buyer has provided proof that the goods have been returned, whichever occurs first. If the Buyer has chosen a delivery method that is more expensive than the least expensive standard delivery method offered by Lindore, Lindore is not required to reimburse the additional delivery costs.

Lindore shall not be liable for any delay in the performance of its obligations, failure to perform its obligations, or any other non-performance caused by circumstances or obstacles beyond the reasonable control of Lindore.

Lindore reserves the right to refuse the sale of goods and, where applicable, request the return of goods from the Buyer if the price displayed in the online store is significantly lower than the actual market price due to a technical or other error.